faqs - frequently asked questions about Quantum-Systems & our products

FAQs - Frequently Asked Questions

You've got questions – we have answers!

GETTING
STARTED

What does VTOL mean?

VTOL is the term use for Vertical Take-Off and Landing. This means no runway is required.

Where can I buy your drones?

You can purchase our systems, accessories and parts directly from Quantum-Systems or from one of our authorized dealers.

Where do I get support?

Please contact one of our authorized dealers listed here.

I have no experience in flying a drone, are your products suitable for me?

You don’t need prior experience to fly our drones because we provide personalized training with each purchase.

TRON

What is the maximum flying altitude of the Tron?

The Tron can fly 3280,84 feet (1.000 m) above sea level. If you do have other conditions please contact your dealer.

Can I fly the Tron in rain?

You should not start during rain. If it starts raining during a mission, please return immediately.

Can you ship the Tron internationally?

We ship the Tron to all countries listed here.

What is the weight of the Tron?

The Tron has a total takeoff weight of 14.0 kg.

What frequency does the Tron use for control?

The Tron uses a 433-Mhz frequency for control and telemetry.

What is the highest level of wind the Tron can start in?

The Tron can hover with max. 6 m/s level of wind.

How long does it take to charge the batteries for the Tron?

It takes up to 1 hour to charge the batteries for the Tron.

TRINITY

What is the maximum flying altitude of the Trinity?

The Trinity can fly 3280,84 feet (1.000 m) above sea level. If you do have other conditions please contact your dealer.

Can I fly the Trinity in rain?

You should not start during rain. If it starts raining during a mission, please return immediately.

Can you the Trinity ship internationally?

We ship the Trinity to all countries listed here.

What is the weight of the Trinity?

The Trinity has a total takeoff weight of 5.0 kg.

What frequency does the Trinity use for control?

The Trinity uses a 433-Mhz frequency for control and telemetry and 2.4GHz for safety pilot.

What is the highest level of wind the Trinity can start in?

The Trinity can hover with max. 6 m/s level of wind.

How long does it take to charge the batteries for the Trinity?

It takes up to 1 hour to charge the batteries for the Trinity.

SALES

Where can I buy Tron or Trinity?

You can purchase our systems, accessories and parts directly from Quantum-Systems or from one of our authorized dealers.

Where do I get support?

You can contact Quantum-Systems at support@quantum-systems.com

I want to apply for a distributorship in my country. Whom should I contact?

In order to list you as a Quantum-Systems dealer, please fill out this form. We will contact you afterwards as soon as possible.

Where can I download the price list?

Please contact your dealer to get the full pricelist of Tron or Trinity.

What is the warranty on your UAVs?

Our UAVs have a 1-year warranty, with optional service and support contracts available to fit your needs.

PAYMENT

How much do I have to pay to get started?

Trinity is starting at 15.000 EUR without payload compartment and sensor.

Tron is starting at 44.900 EUR without sensor.

RETURNS

What is the return period for my UAV?

Trinity orders can only be cancelled before delivery.

Tron orders can’t be cancelled as the Tron is a customized product.

SAFETY

What happens if the battery fails?

If the battery fails, the UAV enters a fail safe glide mode and can be returned to ground by safely gliding to a planned landing location.

What happens if a motor fails in forward flight?

If a motor fails, the UAV enters a fail safe glide mode and can be returned to ground by safely gliding to a planned landing location.

Still need help? Send us a note!

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