Mitarbeiter/-in im technischen Support (m/w/d)

Mitarbeiter/-in im technischen Support (m/w/d)

Quantum-Systems ist auf die Entwicklung von senkrechtstartfähigen Flugzeugdrohnen für zivile Anwendungen spezialisiert. Das junge, international agierende Unternehmen entwirft dabei alle relevanten Systemgruppen wie Fluggerät, Autopilot, Sensorintegration und Planungssoftware hausintern. Für unser Team in Gilching bei München suchen wir zum nächstmöglichen Zeitpunkt Unterstützung eine/-n Mitarbeiter/-in im technischen Support (m/w/d).

Ihre Aufgaben:

  • Telefonische oder schriftliche Dokumentation von Kundenanfragen
  • Telefonischer oder schriftlicher first Level Support
  • Pflege der Tickets im CRM System
  • Enge Zusammenarbeit mit der Entwicklung beim Lösen neuer Herausforderungen
  • Anfertigung von Anleitungen (Print/ Video)
  • Durchführung von Flugtests und Kundenschulungen
  • Unterstützung des Sales Teams bei Messen oder Flugdemos

Unsere Anforderungen:

  • Sie haben ein abgeschlossenes Studium oder Ausbildung, vorzugsweise im technischen Bereich (auch Quereinsteigern aus artverwandten Branchen oder mit vergleichbarer Erfahrung)
  • Gute Englischkenntnisse sind Voraussetzung für die tägliche Kommunikation mit den Kunden
  • Sie besitzen ein sicheres Auftreten gegenüber Kunden
  • Erste Erfahrungen mit einem CRM System
  • Sie besitzen technisches Verständnis
  • Eine selbstständige, verantwortungsbewusste Arbeitsweise zeichnet Sie aus
  • Sie widmen sich leidenschaftlich gerne neuen Aufgaben und suchen nach Problemlösungsstrategien

Wir bieten:

  • Kurze Wege und flache Hierarchien
  • Ein junges, innovatives Team und ein ausgezeichnetes Betriebsklima
  • Spannende Projekte im Zukunftsmarkt UAV / Drohnen
  • Gute Bezahlung sowie zusätzliche, innovative Lohnkomponenten
  • Sehr gute Weiterentwicklungsperspektiven

Interessiert?

Dann senden Sie uns Ihre aussagefähigen Bewerbungsunterlagen per E-Mail an:

career@quantum-systems.com

Wir würden uns freuen, Sie kennenzulernen!

Quantum-Systems’ professional drones are now officially approved for use with Delair.ai

Quantum-Systems’ professional drones are now officially approved for use with Delair.ai

We are glad to welcome a new commercial drone supplier in Delair’s global, open ecosystem of partners. The partnership will combine Quantums’ VTOL UAVs and Delair’s hardware-agnostic analytics solution to empower aerial data programs in mining, aggregates, surveying and mapping, power and utilities.

At the Esri User Conference 2019, Delair and Quantum-Systems GmbH, a specialist in the development and production of vertical take-off and landing (VTOL) fixed-wing drones, will present their collaboration to offer a complete integrated, easy-to-use workflow to answer the needs of specific industries and use cases in mining, aggregates, construction, and power and utilities. This partnership is made possible by a shared mission of our teams to equip end users – geospatial specialists and site managers – with the most optimal tools to support their aerial intelligence strategy.

New combination of UAV hardware and software platform for data analytics

The partnership associates the data collection capabilities of the Quantum-Systems’ UAVs especially when take-off and landing must occur in challenging, small or confined environments, with the imagery analysis, cloud computing and machine learning technologies available on the Delair Aerial Intelligence (delair.ai) cloud platform.

For enterprises who rely on aerial data to support their core business, they face a real challenge ensuring this data can be leveraged across different teams. The Delair.ai solution is designed to turn data from digital twins into actionable business insights, thanks to enterprise-focused workflows and powerful industry-specific analytics.

Benjamin Michel, Chief Product Officer at Delair: We have designed delair.ai to be compatible with any drone-based data in order to enable our customers to deploy fully automated and cloud-connected commercial drone operations at scale. We are really pleased about having Quantums’ solutions as a part of our ecosystem since they are a leading provider of electric VTOL drones, a technology that is a great fit for some of our customers in the mining, construction or utilities markets.”

The Quantum-Systems UAVs are perfectly integrated to delair.ai, capturing highly accurate aerial data that will be turned into consumable, shareable, and actionable insights on delair.ai. The workflow is fully automated and user-friendly, to rapidly and repeatedly analyze comprehensive imagery of an unlimited number of sites, thus saving time and reducing the global operating costs of a drone operation.

Florian Seibel, Chief Executive Officer at Quantum-Systems: Delair is recognized as the pre-eminent supplier of enterprise-class software solutions for the UAV industry. Their hardware-agnostic cloud solution is probably the industry’s most powerful platform to manage, analyze and share aerial data. By providing an integrated workflow between two cutting-edge systems, the collaboration creates a full lifecycle solution, and illustrates how strategic partnerships can help meet customer demand and accelerate time to market in a competitive high-tech market.”

In the near future, the Quantum-Systems UAV portfolio will be available through Delair’s international reseller network. In a first stage, delair.ai will be offered as a software solution with every Quantum-Systems UAV.

Subsequently, hard- and software will also be available from both Delair and Quantum-Systems to extend the reach of our dealer network on both sides. In case of support customers worldwide can rely on fast and straightforward help.

Creating a global, open commercial drone ecosystem to answer customer needs

Since day one, Delair has offered both hardware and software solutions to customers in a wide array of industries. Envisioning a more mature commercial drone market where there is a real opportunity to answer quickly and efficiently to specific customer needs, Delair is partnering with leading industry players who are also committed to moving fast and solving real problems that customers face. That means really understanding what these customers do today and presenting them solutions that help them save time and money while increasing safety.

The team at Quantum-Systems shares Delair’s vision to federate this global community of drone technology suppliers in order to accelerate the global market.

“The drone ecosystem has a lot of talented players today, and likewise there is no one-size-fits-all when it comes to the diversity of use cases requiring drone solutions. Building an open ecosystem of competent partners will allow Delair to provide the right products to our customers, ultimately giving them the required business insights needed to succeed,” adds Benjamin Michel at Delair.

We are really excited to onboard Quantum-Systems in our community of passionate drone suppliers. We look forward to offering our combined products to the market along with joining forces with like-minded drone vendors.

Quantum-Systems and ESG present UAS world novelty: Vector and Scorpion

Quantum-Systems and ESG present UAS world novelty: Vector and Scorpion

As a specialist for unmanned “eVTOL” UAV systems, Quantum-Systems presents two innovative UAS innovations for tactical deployment scenarios together with the aviation company ESG.

Oberpfaffenhofen, Fürstenfeldbruck, 4th of June 2019
Within the framework of the forum “Unmanned Systems” of the Studiengesellschaft DWT, Quantum-Systems GmbH and ESG present with Vector and Scorpion real world novelties in the field of electrically operated, unmanned systems for tactical deployment scenarios.

The Vector combines the performance advantages of a fixed-wing aircraft with the vertical take-off capability of a helicopter. In just a few simple steps, you can switch to the Scorpion configuration and use the benefits of a sophisticated tri-copter setup thanks to the 2in1 system.

This allows a fast and highly flexible response to different challenges of changing deployment scenarios. Due to their design, Vector and Scorpion are ideal for tactical reconnaissance and surveillance missions even in demanding weather conditions.

Both systems share the following specifications:

  • 15+ km command & control range
  • Electric Vertical Take-off and Landing (eVTOL)
  • EO/IR HD Gimbal option
  • Made for harsh environmental conditions (-20 up to 45+°C)
  • Heated batteries for operation in cold temperatures
  • AES 256-bit encrypted data and mission link
  • Small footprint (operation by one person)
  • Glass fiber and Kevlar honeycomb sandwich airframe

VECTOR eVTOL FIXED WING

The mathematical definition of a vector fits very well for the latest UAV from Quantum-Systems. It can point into any direction: upward, forward or down. That’s exactly what the latest UAV from Quantum-Systems is capable to do. Vertical take-off. Energy efficient long range fixed wing flight and back to a vertical landing. All automatic no pilot or operator input needed. Just fly.

“VECTOR – The 2in1 vertical take-off reconnaissance UAV”

Flexible and enduring, the Vector provides flight and surveillance characteristics to military and security forces that are exceeding performance of current tactical UAV platforms in service all over the world. It is a military grade UAV System built to last and bring capabilities to the battlefield not available as of today.

A military encrypted mesh IP link sends video streams up to 15+ km range. A flight time of up to 120 minutes speaks for itself. All combined in a compact and robust electric VTOL UAV.

  • Vertical take-off fixed-wing UAV
  • 15-25m/s flight speed
  • Up to 120 min flight time

The 2in1 System design opens up further applications with the “Scorpion” configuration – By removing the wings and attaching a separate set of copter arms a dedicated multi copter platform becomes available for an even wider variety of mission applications.
Either use a VTOL fixed-wing or a conventional copter – in both cases you only need one system to train on and to deploy it on site.

SCORPION TRI-COPTER

It is not only the optics that the Scorpion has in common with its animal fellow. Like the Vector it is also optimized for use in adverse conditions with extreme temperatures. The centerpiece is identical to the fixed-wing Vector UAV housing gimbal, autopilot and data link. The larger propellers and motors of the Scorpion make it a state-of-the-art tri-copter with live video data link for various mission scenarios.

The Scorpion impresses with an HD data link of up to 15+ km range. As a tri-copter it is ideal for smaller-scale and stationary use, for example in densely built-up areas. With a flight time of up to 45 minutes, it can cover a wide range of applications.

Coming with the built in 2in1 ability to always convert back to the Vector UAV the Scorpion’s core features are:

  • Tri-Copter UAV
  • 0-15 m/s flight speed
  • Up to 45 min flight time

About Quantum-Systems

Quantum-Systems GmbH was founded in 2015 in Munich and is specialized in the development and production of automatic, electric vertical take-off and landing (eVTOL) fixed-wing drones for a wide variety of use cases. The 50+ employees (growing) are working intensively on combining range and electric efficiency with the ability to vertically take-off and land without additional equipment.

CEO Florian Seibel: “Our passion is the continuous development of industry leading VTOL aircrafts. With our ready to operate systems we serve a wide range of customers. We help to increase yields in agriculture, fly 3-D reconstruction missions, do tactical mapping for security forces or provide mission critical video footage in real time to military users. Made in Germany, non ITAR and no back doors in soft- or hardware as all of our flight planning and autopilot software is designed in house”.

Unique feature – eVTOL fixed-wing system:

The eVTOL fixed-wing UAVs of Quantum-Systems unite the benefits of helicopters and airplanes in one new innovative aircraft. This makes it a game changer as it has both, the convenient handling of a helicopter and the sophisticated aerodynamics of an airplane. The systems therefore can cover up to 100 times more area than regular multi copter drones but are equally easy to control and operate. No catapults, runways or landing nets needed.

Your contact:
Ferdinand Veith, Online Marketing Manager
Tel: +49 (8105) 2415049
fveith@quantum-systems.com
www.quantum-systems.com

About ESG:

For five decades, ESG has been one of the leading German companies in the development, integration and operation of complex, safety-related electronic and IT systems and currently has sales of over EUR 300 million.

Some 2,000 employees of the ESG Group in Germany and internationally working within the three brands ESG DEFENCE + PUBLIC SECURITY, CYOSS and ESG MOBILITY deliver products and services in logistics, systems development, training and consultation to a range of customers that includes supervisory authorities as well as defence and industry organisations.

Independent process and technology consultancy is one of ESG’s key areas of expertise. By enabling technology transfer between markets, we make a decisive contribution to the added value of our customers.

Your contact:
Ulrich-Joachim Müller, Corporate Communications
Phone: +49 (89) 92161-2850
ulrich-joachim.mueller@esg.de
www.esg.de

SANBS showcases a life-saving drone on the Quantum-Systems Tron UAV platform

SANBS showcases a life-saving drone on the Quantum-Systems Tron UAV platform

Johannesburg, Munich, 29 May 2019 – The South African National Blood Service (SANBS) and Western Cape Blood Service (WCBS) came together at the North Eastern Radio Flyers in Sandton to showcase  how they intend to save more lives using drone technology. An important part of the project is of course the drone itself. With the Tron, Quantum Systems is supplying the carrier system for the blood reserves.

Quantum-Systems Tron UAV as a key element

The TRON Unmanned Aerial Vehicle (UAV) is a highly specialized aircraft that will be used to transport blood from blood banks to hospitals in remote areas. The TRON, like a helicopter, is capable of vertically taking off and landing. Once in flight it switches into a highly efficient aircraft. In an emergency blood can be delivered to hospitals much faster and more efficiently than ever before.

According to the SANBS, the TRON aerial vehicle will be a South African first, complementing the existing logistics infrastructure. It will continue to cement the not-for-profit organisation’s place as a thought leader and a cornerstone of the healthcare system in SA through the gift of life.

“We believe that this is an innovative step in the history of blood transfusion. SANBS is determined to improve rapid access to life-saving blood products in rural areas through the use of drone technology. Our concept is globally unique in that we will provide two-way logistics; patients can receive emergency “O negative” blood from one of our blood banks via drone. The same drone can then take that patient’s blood sample to the blood bank for comprehensive cross-matching and then safely and rapidly deliver compatible blood back to the patient” says Dr. Jonathan Louw, CEO of the SANBS.

The WCBS say this initiative is commendable and will indeed be instrumental in saving lives. “We celebrate a milestone. Our main aim as a blood service in the Western Cape is to save people’s lives by providing sufficient, safe blood. Drones will assist us to provide blood timeously to where it is needed,” says Dr Greg Bellairs, WCBS CEO/Medical Director.

About Quantum-Systems and the Tron UAV

The TRON is a professional and high-performing UAV. The system has a maximum take-off weight of 13,5 kg and can fly at speeds of up to 160km/h.

The highly quality standards of Quantum-Systems GmbH, combined with the extremely simple operating concept and the high aerodynamic efficiency, make the system unique. To meet these high demands, the TRON was designed from the outset as a fully electric transition aircraft. The TRON’s cargo compartment is able to securely accommodate even the most fragile payload, up to 2 kg and cool it actively.  The TRON will fly at an altitude of 100m to hospitals as far away as 100km delivering up to four units of life saving blood.

About the SANBS

The South African National Blood Service (SANBS) is an independent non-profit organization, and one of the leaders in the discipline of blood transfusion. The challenge the company is facing is how to build a greater level of brand affinity and turn itself into an organisation which generates advocacy of its cause across all South Africans.

SANBS operates in eight out of nine provinces in South Africa (with the exception of The Western Cape which is serviced by the Western Province Blood Transfusion Service). It also provides crucial support to countries in the SADC region.

SANBS supplies over one million blood products annually and is rated among the top blood services in the world.  This pedigree comes as a result of world-class testing and collection protocols which ensure that the blood which is transfused is always of top quality.

Blood is only collected from voluntary non-remunerated blood donors who lead safe lifestyles and meet the minimum criteria for donating blood however this criterion limits the potential donor pool.
Tests are done by using Individual Nucleic Acid Amplification Test (ID NAT) which detects the presence of HIV, Hepatitis B, Hepatitis C and Syphilis.

The blood is processed into its constituent components; red blood cells, plasma and platelets therefore in principle a single blood donation can save up to three lives.

Quantum-Systems expands in Vietnam with DTSM (Dai Thanh Surveying Mapping)

Quantum-Systems expands in Vietnam with DTSM (Dai Thanh Surveying Mapping)

The TrinityF9 now also flies in Vietnam.

Quantum-Systems’ Vietnamese reseller DTSM received representatives of VINANREN (Vietnam Natural Resources And Environment Corporation) this weekend. This association of state-owned companies has set itself the task of updating the surveying surveys still existing from the Vietnam War and makes them available for the implementation of new infrastructure measures for the development of roads and waterways.

DTSM CEO Mr Thuy Tran Cong said: “Our customers were delighted with the ease of use of the TrinityF9. Flight planning with Qbase3D and mission debriefing could also be carried out by all participants without much prior knowledge. We are delighted to be able to offer the TrinityF9 in Vietnam as well”.